In some regions to return your hardware the local carrier will reach out to you directly to schedule a time to pickup your hardware. This will be noted on your return email. Allow for 2 weeks from return initation for your carrier to contact you. Please be sure to check Whatsapp for any missed messages from the carrier.
If it has been over 2 weeks since return initiation and carrier has yet to reach out, please visit our Carrier Contact FAQ and reach out to your carrier directly.
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